Have you ever thought you understood something and then later got some deeper insight that made you realize you didn’t recognize the power or implications of the thing at all? It happens to me frequently, and suddenly hidden opportunities that were right in front of my nose suddenly ‘appear.’ Of course they were there all …
“What can we do about it…today?” My partner Chris always had a knack for asking great questions. This one was common, even routine, right up until the end when he put all the emphasis on the last word, “today”. That’s what changed it entirely. We were working with a very talented group of managers, but …
When this tagline from the famous Wendy’s restaurant chain commercial came up in a conversation recently, I laughed hysterically. It features a group of spry, diminutive, elderly ladies inspecting a tiny burger on an over-sized bun, representing the competitor’s product, and repeatedly chanting “Where’s the beef?” It was enormously popular and successful for Wendy’s, and …
Sometimes the simplest questions are the most enlightening. When it comes to achieving a laser focus on the most critical things we need to do, the problem is not usually what “to do”, but rather what “not to do”. Focus is critical to getting results in just about any undertaking. Yet, if you’re anything like …
It’s a simple truth almost nobody disagrees with—the measurements and rules you use drive the decisions and actions that determine the performance of your business. If you are not very careful measure problems can quickly drive your business in the wrong direction. It happens a lot more than most people realize and it’s probably happening …